Quick answers for pet parents. Can't find yours? Email us at labormac89@gmail.com and a real person will write back.
How long will my order take?
Your order ships straight from our fulfillment partner, so it takes a little longer than grabbing something off a local shelf. You'll see your shipping options and cost at checkout, and we'll email you a tracking number the moment your order is on its way.
Do you ship internationally?
We're growing our map one destination at a time. Enter your address at checkout and you'll see right away whether we deliver there. For international orders, your country may charge customs fees or import duties on arrival. Those are set by your country, and we don't control or collect them.
How can I track my order?
As soon as your order ships, you'll get a tracking number by email. Use it to follow your package all the way to your door.
Is shipping free?
Yes. Orders over $45 ship free within the U.S. Smaller orders have a small shipping fee that's shown at checkout, before you pay.
What's your return policy?
You have 30 days from delivery to return unused items in their original packaging. Our full Return & Refund Policy has all the details.
What if my item arrives damaged?
Email us within 7 days of delivery with a photo of the damage. We'll send a free replacement or a full refund, and you won't need to ship anything back.
Is the Halloween Shop here to stay?
Nope, it's seasonal. Our costumes and bandanas are here for spooky season, so grab your favorites while they're in stock.
What payment methods do you accept?
All major credit and debit cards, plus any other payment options shown at checkout.
How do I contact you?
Email us at labormac89@gmail.com or use our Contact page.